* EMAIL ORDERS ARE TAKEN 24 HOURS A DAY / 7 DAYS A WEEK AND ANSWERED AS QUICKLY AS POSSIBLE. YOU WILL ALWAYS GET A REPLY *
WE REGRET TO ANNOUNCE THAT NO LONGER TAKE CREDIT CARD PAYMENTS DIRECT. YOU CAN HOWEVER PAY VIA CREDIT CARD WITH PAYPAL. THIS IS DOWN TO THE COSTS INVOLVED IN RENTING THE CARD TERMINAL FOR SUCH LITTLE USE. SORRY FOR ANY INCONVENIENCE
IMPORTANT NOTICE : ALL PAYPAL ORDERS WILL BE SUBJECT TO A 4% CHARGE TO COVER SPIRALING FEES
CHEQUE / POSTAL ORDER / PAYPAL ORDERS
If you don't have a paypal account, we're perfectly happy to accept cheque's or postal orders made out to CHUNKY RECORDS. Overseas customers are advised that Paypal method is best, or you can pay via a direct bank transfer if needed (if you prefer that option, email us and ask for our bank details). Cash orders are acceptable (UK sterling or Euros only please!) but customers must take full responsibility when sending cash through the mail. We strongly suggest you only do so via registered mail service for your own security!
If like 90% of customers you want to place an order via Paypal, we strongly advise that you email us your order first orders@chunkyrecords.com so we can make sure all items are available and to also calculate the correct postage rate for you. Once that has been done you can send payment to this paypal address : andy@chunkyrecords.com
Most people find the easiest way to send order via email is to cut and paste their needs from the website catalogue onto a blank email, please include all information inc price as this speeds up the process considerably. If you haven't done this before simply click with left mouse button and drag over the text you wish to copy so its highlighted, then go to file and click copy, then click onto your email message and press paste, it saves ages typing in especially on large orders believe me ! save yourself some time
It's advisable to include a telephone / fax number or email address with all correspondence so we can reach you incase of a problem
POSTAGE & PACKING COSTS WITHIN THE UK - UPDATED 21st OCTOBER 2006. PLEASE READ!
ALL VINYL RECORDS ARE SENT IN PROFESSIONAL MAILING ENVELOPES WITH CARD STIFFNERS. IF ORDERING IN QUANTITY THEY WILL BE SENT IN CARD CRUCIFORM FOLD UP BOX STYLE PACKAGING
The above postage guide is mainly for one off items. If your order contains multiple items, the postage cost will be calculated before you pay and emailed to you for approval. If you are paying via mail method (cheque / postal order etc) please email us your order first (orders@chunkyrecords.com) and we'll happily add it up and email you back with a total inc postage options.
Recorded Delivery (Price) £0.68 : This is a signed for service which needs a signature upon delivery. It automatically includes insurance of up to £26.00 in value and also provides a tracking service should a problem occur. Recommended for smaller packages
Special Delivery (Price) From £6.00 (up to 1kg in weight) to £7.75 (up to 2kg in weight). This guaranteed next day delivery service features insurance up to the value of £500 and a guaranteed delivery time of before noon the next day. It also requires signature upon delivery. Recommended for ALL orders over £30.00 in value.
As with the Recorded Delivery option, Special Delivery is a totally optional extra. But bear in mind we cannot be held responsible for lost or damaged mail packages sent without insurance. We also have no way of tracking any item sent without these methods.
Royal Mail Parcels : When a large order is placed weighing over 2kgs it is automatically sent out via royal mail's parcel service. this is by far the cheapest and efficient service for heavier packages but it can take up to 5 working days to deliver (but rarely does!). Price varies from £8.00 (up to 4kgs in weight inc insurance) to £11.00 (up to 10kgs in weight inc insurance). As you can see that's pretty good value for money and its very rare any package will exceed 10kgs!
POSTAGE AND PACKING COSTS OUTSIDE THE UK JUST GOT CHEAPER !!! UPDATED 21st OCTOBER 2006. PLEASE READ!
These prices include packaging in mailing envelopes (Vinyl) or bubble bags (CD) and card stiffeners for added protection. They are for one off orders only. All orders for multiple items will have postage cost calculated before payment stage. Please email orders to : orders@chunkyrecords.com
Postal Insurance For Overseas Customers : Regular airmail (prices quoted above) does not include ANY insurance against loss or damage. So we strongly advise you to pay the bit extra for registered mail delivery. This is pretty essential for packages worth more than £30.00 as we obviously cannot track or replace any packages that go missing unless they have insurance paid for.
The best registered service which is available to ALL countries outside the UK is INTERNATIONAL SIGNED FOR. This costs an additional £3.50 (per order not per items). This insures package contents for £30.00 automatically and also requires a signature upon delivery. It also provides us with a tracking number should we have any problems. If you order a large amount of items (for example £75.00 worth) you can pay an additional £1.50 to get your package insured for up to £500 in value. Definitely worth it for larger parcels!
For overseas packages that weigh over 2kgs, we cannot send them via regular airmail. We have to send them via Parcelforce International Standard service which automatically insures the contents for £150.00. Additional insurance is available if needed. The prices vary so we ill advise you on options if your order is over 2kgs when packed and weighed.
TO ALL CUSTOMERS - PLEASE REMEMBER
WE CANNOT BE HELD RESPONSIBLE FOR ANY PARCEL THAT GOES MISSING OR GETS DAMAGED ON ROUTE UNLESS YOU HAVE ASKED FOR INSURANCE. ONCE IT LEAVES THE CHUNKY OFFICE IT IS IN THE HANDS OF THE ROYAL MAIL OR OVERSEAS MAIL COMPANIES. THEY WILL NOT PAY OUT COMPENSATION IF THE PACKAGE IS NOT INSURED. PLEASE BEAR THIS IN MIND - WE WANT YOU TO GET YOUR PARCELS SAFE AND SOUND !
MINIMUM ORDER VALUE
Due to the costs of card processing / bank charges the minimum order value for credit card orders is now £5.00 excluding postage. Sorry for any inconvenience caused but anything less will leave us out of pocket. Orders via Cheque / Postal Order etc have no minimum order value
FURTHER QUERIES
If you have any further order related queries please email them to us at enquiries@chunkyrecords.com and we'll do our best to help
RESERVATIONS
All items reserved will only be held for 7 days only unless we agree a different length of time personally.
email orders@chunkyrecords.com